Jobline

Member Liaison
Reference
Job Type	Development
Job Status	Sourcing
Date Posted	October 18, 2009
Location
Duration
Company Information	, AK Website: http://
Job Description	MEMBER LIAISON JOB DESCRIPTION Memberships for API is just one of the ways to bring revenue into API as well as provide our supporters with the tools they need to feel supported, educated, and knowledgeable about the latest research. API endeavors to provide our members with benefits that will entice them to want to become a lifelong supporter and member of API. As Member Liaison the goal is to help work with the Memberships Coordinator and Executive Director on putting together promotions, identify areas that members seem to need help in, or areas that are not being covered in the membership that will help enhance the membership benefits being offered. You will also be managing the data management with our software, Salsa. You will also be in charge of providing reports to help capture the state of membership. Last but not least, as Member Liaison you will be directly interfacing with members in regards to questions, support, or technical difficulties being experienced. JOB TASKS: • Membership fulfillment: Received PO Box submissions as well as online; with the Membership Assistant to divide up associated membership fulfillment tasks amongst each other • Maintain Salsa (online database management) account data to be kept accurate as well as provide any suggested improvements • Working with Salsa to keep membership pages accurate: submission forms, store items, and descriptions • Updating Salsa email triggers to be updated with any new information such as password information for The Attached Family online web site, the latest online journal link, and any updated membership benefits • Working with Technology team to keep membership pages current • Renewal campaigns: To keep on top of soliciting renewals from memberships expired or about to expire • Providing reports to Membership Coordinator and Executive Director; once a month and once a quarter of snap shot of statistics; providing status updates to Membership Coordinator once a week • Actively involved in membership promotion • Working with Membership Coordinator in regards to membership benefits and promotions • Providing support and information to members who request it as well as in charge of sending out any messages that members should know about • Work once a quarter with Publications Team to provide The Attached Family journal report for mailing out of journals to the current memberships • Process items received into PO Box to be delivered to the right departments QUALIFICATIONS: • Have internet access • Ability to check email as well as long distance phone carrier • Printer • Reside in Georgia or Tennessee for PO Box pick-up • Detail oriented • Good online and phone-to-phone communication • Familiar with database management as well as being comfortable working with the data • Ability to complete tasks without direct supervision This is a job with allotment of 5 hours a week along with $10 an hour
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